Customer Testimonials

Brought my 2023 Durango in for an oil change November 12th and the first red flag I noticed were the 6 "kids" working the lube bays with no adult supervision. After the oil change I went home and then looked at my receipt and noticed they filled my Durango with 5w20 oil instead of the factory spec 0w20. I always follow the service manual specs and living in Minnesota I definitely want the proper light weight oil in my vehicles when it's below zero and want to eliminate any possible "Hemi tic" issues so I went back ... Read More

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Google - Nov 12, 2026

Brought my 2023 Durango in for an oil change November 12th and the first red flag I noticed were the 6 "kids" working the lube bays with no adult supervision. After the oil change I went home and then looked at my receipt and noticed they filled my Durango with 5w20 oil instead of the factory spec 0w20. I always follow the service manual specs and living in Minnesota I definitely want the proper light weight oil in my vehicles when it's below zero and want to eliminate any possible "Hemi tic" issues so I went back to ask why they used the wrong oil. The "head kid" came out to look at the Durango's oil cap which reads 0w20 and gave me a blank stare and went to look for an adult supervisor. A couple of adults came over and informed me that Chrysler/Stellantis sent out a service bulletin that informed them that 0w20 oil was in short supply so they should use 5w20 instead and that any warranty claims by switching oil would be covered. I told them I never received any email or letter with that update and no-one mentioned it before my oil change so if there ever would be an oil related issue I would never have known about the oil switch or warranty. I told them I was going to get the oil changed with the proper oil somewhere else and asked for a refund and they refused saying their system couldn't provide refunds. I left saying that I would just contest the charge on my Apple credit card and when I got home they sent me the refund with Apple cash. So I would say beware of this dealership or any Chrysler/Stellantis dealership for your next oil change.

Take your business elsewhere, Paul specifically is horrible. He will sell a car from underneath you and not even give you the option of making an offer. He also lied and said he had a “customer come in to look at it and they wanted to buy it right away” which was a lie it was one of his coworkers in service who I personally talked too the night before about the car. Complete waste of time. But don’t worry if you make him upset he will call you back and tell you if you come in today you ... Read More

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Google - Nov 11, 2026

Take your business elsewhere, Paul specifically is horrible. He will sell a car from underneath you and not even give you the option of making an offer. He also lied and said he had a “customer come in to look at it and they wanted to buy it right away” which was a lie it was one of his coworkers in service who I personally talked too the night before about the car. Complete waste of time. But don’t worry if you make him upset he will call you back and tell you if you come in today you can buy the car. Absolute joke and waste of time. I’m not going to come in and buy car after you have already made it clear you dont care about my time. 😂

Went above and beyond to get wiper blades on my girlfriend’s jeep.

I recently purchased a vehicle at this location. Miguel was very helpful at helping me choose the right car within my budget. He made the process very easy, highly recommend him..

I Really needed a car and I left with one, My salesman was Eddie at the time he was in costume as buzzlightgear he was funny and eager to help I would buy from here again and I would want him as my sales rep!!

⭐⭐⭐⭐⭐ Five-star experience from start to finish! Buying a new car can usually feel daunting, but the team here completely changed the game. From the moment we walked in, the atmosphere was incredibly comfortable, kind, and welcoming. Our sales representatives, Paul & Ash, were phenomenal. Instead of pressuring us, they took the time to truly educate us on all the different styles and specific attributes of each model. It never felt like a transaction; honestly, it felt like we were just hanging out with friends who happened to know everything about cars. When it came to the paperwork, the finance manager, ... Read More

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Google - Nov 2, 2026

⭐⭐⭐⭐⭐ Five-star experience from start to finish! Buying a new car can usually feel daunting, but the team here completely changed the game. From the moment we walked in, the atmosphere was incredibly comfortable, kind, and welcoming. Our sales representatives, Paul & Ash, were phenomenal. Instead of pressuring us, they took the time to truly educate us on all the different styles and specific attributes of each model. It never felt like a transaction; honestly, it felt like we were just hanging out with friends who happened to know everything about cars. When it came to the paperwork, the finance manager, Chad, went to bat for us. His competitive drive was on full display as he worked tirelessly with the banks to secure the absolute best rates available. He worked so hard for our benefit, and it truly paid off. If you want an honest, educational, and genuinely fun car-buying experience, look no further. We love our new car and couldn't be happier with how we were treated!

Zane was a great guy to work with and felt like just a great guy in general very knowledgeable and very prompt on any questions or just getting back to me. Highly recommend

I had the opportunity to work with Blake when he purchased my Stepmother's vehicle. I spent my entire career in the car business working for various dealers. It takes a lot to impress me. Blake did everything he said he would do. Other dealers changed their bid without even seeing the vehicle. Thank You Blake I appreciate your professionalism.

Please go to ANYWHERE else. Save yourself! These people are crooks, like literally selling 20k lemons and do not care either. I was told by the sales manager Jerry that the 20k vehicle we bought wasn't working properly (air ride) I was originally told by Jerry by system was leaking slowly, truth is there's 0 power to the system so 0 air in shocks and he proceeded to just say yeah after you I'd send this one back yet after the fact too late we bought it. They were unwilling to offset price or complete any repairs. Also when ... Read More

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Google - Oct 23, 2026

Please go to ANYWHERE else. Save yourself! These people are crooks, like literally selling 20k lemons and do not care either. I was told by the sales manager Jerry that the 20k vehicle we bought wasn't working properly (air ride) I was originally told by Jerry by system was leaking slowly, truth is there's 0 power to the system so 0 air in shocks and he proceeded to just say yeah after you I'd send this one back yet after the fact too late we bought it. They were unwilling to offset price or complete any repairs. Also when we first drove off lot we discovered a hidden apple air tag which we had to go back & wait to have it removed. 0 apologies just 0 care at all. Worst experience. Now instead of enjoying our new purchase every single day we're stressed about coming up with money to fix our new car. Avoid them like the plague!

Good customer service, great and friendly atmosphere. Got the car as it was advertised.

⭐⭐⭐⭐⭐ Outstanding Experience with Paul Talbot at Apple Dodge! I can’t say enough good things about my experience working with Paul Talbot at Apple Dodge in Shakopee! From the very beginning, Paul was absolutely fantastic to work with. I had ordered a new truck and was eagerly waiting for it to be built, and throughout the entire process, Paul went above and beyond to keep me informed and updated on its progress. What I appreciated most was his incredible patience with me! I was constantly reaching out, asking questions, and checking on the status of my build. Not once did ... Read More

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DealerRater - Oct 19, 2026

⭐⭐⭐⭐⭐ Outstanding Experience with Paul Talbot at Apple Dodge! I can’t say enough good things about my experience working with Paul Talbot at Apple Dodge in Shakopee! From the very beginning, Paul was absolutely fantastic to work with. I had ordered a new truck and was eagerly waiting for it to be built, and throughout the entire process, Paul went above and beyond to keep me informed and updated on its progress. What I appreciated most was his incredible patience with me! I was constantly reaching out, asking questions, and checking on the status of my build. Not once did Paul make me feel like I was bothering him. He was always friendly, professional, responsive, and willing to take the time to answer my questions. It’s not every day you come across someone who genuinely cares about their customers and understands how exciting and important a vehicle purchase can be. Paul made the entire experience that much better, and I truly appreciate the time, effort, and attention he gave me. A huge thank-you to Paul and the team at Apple Dodge in Shakopee! If you’re in the market for a new or used vehicle, I would highly recommend reaching out to Paul. He has absolutely earned my trust, my appreciation, and my recommendation! Thanks again, Paul, for helping make the experience of getting my new truck such a positive and memorable one!

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Xavier was very helpful in our sales experience. We will have no problem using him again in the future.

It was Paul’s day off, and he still took the time to sit down with me to go over the details of a vehicle I was interested in. Very knowledgeable guy on the Wrangler I eventually bought. I gave him the 5 stars!!

Very efficient process. Frank took good care of me.

⭐⭐⭐⭐⭐ Outstanding Experience with Paul Talbot at Apple Dodge! I can’t say enough good things about my experience working with Paul Talbot at Apple Dodge in Shakopee! From the very beginning, Paul was absolutely fantastic to work with. I had ordered a new truck and was eagerly waiting for it to be built, and throughout the entire process, Paul went above and beyond to keep me informed and updated on its progress. What I appreciated most was his incredible patience with me! I was constantly reaching out, asking questions, and checking on the status of my build. Not once did ... Read More

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Google - Oct 16, 2026

⭐⭐⭐⭐⭐ Outstanding Experience with Paul Talbot at Apple Dodge! I can’t say enough good things about my experience working with Paul Talbot at Apple Dodge in Shakopee! From the very beginning, Paul was absolutely fantastic to work with. I had ordered a new truck and was eagerly waiting for it to be built, and throughout the entire process, Paul went above and beyond to keep me informed and updated on its progress. What I appreciated most was his incredible patience with me! I was constantly reaching out, asking questions, and checking on the status of my build. Not once did Paul make me feel like I was bothering him. He was always friendly, professional, responsive, and willing to take the time to answer my questions. It’s not every day you come across someone who genuinely cares about their customers and understands how exciting and important a vehicle purchase can be. Paul made the entire experience that much better, and I truly appreciate the time, effort, and attention he gave me. A huge thank-you to Paul and the team at Apple Dodge in Shakopee! If you’re in the market for a new or used vehicle, I would highly recommend reaching out to Paul. He has absolutely earned my trust, my appreciation, and my recommendation! Thanks again, Paul, for helping make the experience of getting my new truck such a positive and memorable one!

Frank was accommodating, dependable, and attentive to what I wanted in a vehicle, making the entire transaction smooth and quick.

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You blocked my fiancé 1 star so I put mine up

I had a great experience buying a 2025 certified used wrangler at Apple. Apple responded almost immediately to my internet request and I was able to trade-in my old car and walk away with the Jeep in an hour. One of the best car buying experiences that I have ever had thanks to Miguel and the Apple team.

Very professional, enjoyed working with them!

Great experience with my Grand Cherokee purchase and trade in. 😊

Awesome experience at this dealership. Frank was world class and extremely helpful.

The salesman Raul, was great! No pressure and answered all of my questions. I would go back.

Miguel in sales at Apple Auto in Shakopee is extremely knowledgeable across the product offering and goes above and beyond when it comes to service.

Process was seamless, Frank was a very personable, professional salesperson. I highly recommend both the dealership and Frank Flaherty.

Xavier was easy to work with, able to make it happen and the reason I have a new RAM.

We bought a brand new 2026 Jeep Grand Cherokee a few weeks ago. We are 100% satisfied with this dealership. Everything was great from start to finish. Paul and Trenton were the sales people and took good care of us throughout the process. Five Stars!

I recently bought a 2026 grand Cherokee L Reserve from your dealership. Amazing experience, Shayne took great care of us, he listened to my wants and needs, and found me the perfect car. Such an easy process. Chad , the finance man, was also amazing. No pressure from either, they just wanted us to be happy. The best experience, buying a new car. I would definitely recommend this dealership, and Shayne, the sales associate.

Best time I ever had buying a car

The entire team is great so I don't know where to begin and end but how do you not mention Ryan S. in service for being awesome? Thank you all for the excellent service and repairs.

Xavier was great and honest! Helped my family out. Glad I caught him walking the lot when I pulled in. Thanks for the help, sir. Everyone at this dealership has been awesome.

Shane was great to work with. Highly recommend connecting with him on your next purchase.

Antone White was amazing, he got us everything we were looking for in our rebel! He even stayed past business hours to help us sign paperwork. I would buy another car with Antone

My husband and I had the best experience purchasing our new Jeep. No pressure, very informative, and great incentives. We really appreciated Shayne, and Chad, , who helped with finance. Most enjoyable experience! Thank you

The customer encountered a deterioration in service quality.

Service was great

Frank was really on top of things. Made the process very fast while providing great customer service. I highly recommend working with him. I’ll certainly be back when I am in need of another vehicle

Great service, great pricing, clean and friendly atmosphere, great people and shout out to Frank and Trent for all the attention to detail!!!

I bought a used Jeep from them. They said they would fix it and then went back on their word and now I’m stuck with a broken locker and they didn’t do anything about it or do anything to rectify it. I will never buy a jeep from them ever again.

My girlfriend bought a used truck and wasn't happy with it. They took care of her and she got a great deal on a 2026 ram 1500 bighorn. They were great through the whole experience making sure what she wanted was there concern. This is her second vehicle from here and for sure not the last!

Great selection and service

Abigail Johnson did a great job and she kept me informed on the whole process from start to finish and gave me a total breakdown on pricing i would recommend her to anyone. Thank you very much Abigail Johnson sincerely Joe Vanderlinde

The best part of my experience at Apple Auto Group of Shakopee was leaving. From the moment I walked in, the salesperson acted as though helping customers was an inconvenience rather than a priority. He seemed annoyed that he had to look up from his phone, get out of his chair, and walk out to the lot to show me a vehicle. I had already researched the vehicle online and was genuinely interested in purchasing it. Instead of being more welcoming, he came across as disengaged and bothered by a customer's presence, creating a very disappointing first impression. Once ... Read More

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Google - Aug 19, 2026

The best part of my experience at Apple Auto Group of Shakopee was leaving. From the moment I walked in, the salesperson acted as though helping customers was an inconvenience rather than a priority. He seemed annoyed that he had to look up from his phone, get out of his chair, and walk out to the lot to show me a vehicle. I had already researched the vehicle online and was genuinely interested in purchasing it. Instead of being more welcoming, he came across as disengaged and bothered by a customer's presence, creating a very disappointing first impression. Once outside, instead of showing me the other vehicles I mentioned, he immediately started asking disqualifying questions: "What's the purpose of the vehicle?" "Why do you want a new vehicle?" While those can be normal questions, the entire interaction felt less like a sales process and more like an audition where he was trying to find a reason not to sell vehicle. The most frustrating part was his constant phone use. During the most of the test drive, he sat there texting or scrolling on his phone. Every so often he'd look up and ask, "Do you like the car?" or "Does it drive good?" before going right back to whatever was apparently more important than the customer sitting next to him. After the test drive, they appraisal for my trade-in and came back with an offer that was honestly laughable. When I told him the offer was pretty low, suddenly the attitude changed. I got the standard speech about margins and market values. When I informed him that another dealership had already offered me more than double what they were offering, his response was, "Then you should take that offer." That was apparently his idea of negotiating or keeping a customer engaged. Of course, he immediately went back to looking at his phone. It's amazing how some people can be physically present while being completely absent from the actual customer experience. The irony is that I was prepared to use my trade and likely pay cash to purchase a vehicle outright. Not only that, but I was exploring the possibility of buying two vehicles for business purpose. We never even got to that conversation because this salesperson was too busy staring at his phone to discover what I was actually there for. The best part of the day, I did end up visiting the other dealership. They offered significantly more for my trade, treated me like a valued customer, and showed me a newer vehicle with fewer miles than anything I was shown here. I'll most likely be buying from them. This entire experience reflected a dealership culture that seemed completely uninterested in customer service. If you're looking for a used or a new vehicle, I'd strongly recommend shopping literally anywhere else before wasting your time here. Apple Auto Group got more time on their phone, so I guess everyone won. Good luck. You had a serious buyer standing in front of you and never looked up long enough to realize it. Before the generic Copy-and-Paste of "We're sorry, please contact management" response appears, save it. I'm not interested in excuses, or sales-spin. If management truly cares about customer service, the solution isn't just responding to reviews, it's fixing the culture and adjusting the behavior that led to it. I will not be returning, nor will my family, friends, or their acquaintances. I will not be returning, nor will my family, friends, or their acquaintances. Thank you, for helping me make a easy decision to look for a vehicle at another dealership.

Frank was great to work with when I got my 2026 Jeep Cherokee! He was super knowledgeable and took the time to answer all of my questions. When an issue came up with the vehicle before I bought it, he made sure it was fixed before I signed anything, which I really appreciated. He even remembered the settings I like in my Jeep and had everything set up for me when I came back to pick it up. He really went above and beyond to make the whole experience easy and stress-free. Definitely recommend Frank if you’re looking for someone ... Read More

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Google - Aug 14, 2026

Frank was great to work with when I got my 2026 Jeep Cherokee! He was super knowledgeable and took the time to answer all of my questions. When an issue came up with the vehicle before I bought it, he made sure it was fixed before I signed anything, which I really appreciated. He even remembered the settings I like in my Jeep and had everything set up for me when I came back to pick it up. He really went above and beyond to make the whole experience easy and stress-free. Definitely recommend Frank if you’re looking for someone to work with!

Shayne was great

Four hours for an oil change tire rotation and alignment who was told it would be a half hour

Do not buy from this dealership. Especially if you're a woman. I was gaslighted and mansplained by Shayne today because I did not want to buy a former rental vehicle. He became super aggressive and agitated and tried to talk me into buying this former rental (even though they tell you they don't do the hard sell). Very unprofessional!

I’ve had lots of downs with apple in shakopee. My jeep has been in this shop back and forth for 3 weeks for running boards and a antenna replacement. Communication from the employees isn’t the best. My car sat in the building for 6 days before they finally got it into diagnostics . When we finally got some answers it was gonna take another week of sitting, so I ask if I could get my car back tell parts came in. They gave it back but with everything take apart (nothing fixed) without informing me. Affecting the seat belt safty. When ... Read More

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Google - Jul 13, 2026

I’ve had lots of downs with apple in shakopee. My jeep has been in this shop back and forth for 3 weeks for running boards and a antenna replacement. Communication from the employees isn’t the best. My car sat in the building for 6 days before they finally got it into diagnostics . When we finally got some answers it was gonna take another week of sitting, so I ask if I could get my car back tell parts came in. They gave it back but with everything take apart (nothing fixed) without informing me. Affecting the seat belt safty. When I called with my concerns they the tech said this is normal and they will fix it next week. Talk to manger about this.. he apologized about it said that’s unacceptable and that was about it.

Be aware of this service department. They have a policy that your vehicle needs to sit for three days after appointment date before they even bring it into the shop. If your appointment is on Wednesday and you drop your vehicle off, they will not even touch it until Friday. Service manager told me thats just the way it is, they are a big time dealer now, if you dont like it, go somewhere else. I will, and I recommend others do also. Reply: why would you suggest in your response that I talk to John who is the exact ... Read More

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Google - Jun 12, 2026

Be aware of this service department. They have a policy that your vehicle needs to sit for three days after appointment date before they even bring it into the shop. If your appointment is on Wednesday and you drop your vehicle off, they will not even touch it until Friday. Service manager told me thats just the way it is, they are a big time dealer now, if you dont like it, go somewhere else. I will, and I recommend others do also. Reply: why would you suggest in your response that I talk to John who is the exact guy that told me to go somewhere else? You have my number Apple, if you want to make it right, you know how to get ahold of me! The truth is, John told me a wait up to seven days to even get the vehicle in the shop, AFTER you drop it off for your appointment, is acceptable to you and your business.

They are all about the money!

I bought a new 26 ram 1500 Laramie with the tow package and 3.92 gears. Paul the Sales representative was great. Highly recommend him. Where the deal went sour is when I got home, the truck had 40 miles on it, and noticed scratches and paint defects in the new truck. They buffed the scratches out and there was still a minor scratch that is through the paint. The sales manager Tyler said that was the best he could do for that. It still hasn’t gone to the body shop for the paint flaws. That happens June 1st. Next: I left with this ... Read More

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Google - May 27, 2026

I bought a new 26 ram 1500 Laramie with the tow package and 3.92 gears. Paul the Sales representative was great. Highly recommend him. Where the deal went sour is when I got home, the truck had 40 miles on it, and noticed scratches and paint defects in the new truck. They buffed the scratches out and there was still a minor scratch that is through the paint. The sales manager Tyler said that was the best he could do for that. It still hasn’t gone to the body shop for the paint flaws. That happens June 1st. Next: I left with this truck for South Dakota pulling a 6x12 aluminum trailer with a rzr trail and the whole way out there and back the truck would not go into 8 gear (overdrive). I average 8 miles to the gallon and the whole set up that I was pulling was 2500lbs. The truck is rated for alittle over 11k lbs. I came home yesterday and went to service and they told me everything I’m experiencing is normal, with all ram 1500. The gas mileage that is on the sticker is not accurate. I have 2200 miles on my truck and I have never seen above 15 mpg. Pulling a 2500lbs trailer shouldn’t get 8mpg. My other problems with the truck is the transmission clunks into gear. (Apple told me that’s normal) hard downshifts where they will jerk you. Next problem is shifting gears is laggy and it will just sit there and have to think about shifting. Apple service also said that was normal due to the learning of the transmission, and it takes 10k miles to learn your driving patterns. The dealership is doing nothing about these problems and essentially said just drive it. The oil temp coming back to mn was 250 because the truck was revving high for so long. All they did was tried to assure me that it’s normal for a truck to do these things and that I have a powertrain warranty. UPDATE: The dealership/body shop has had my truck since June 1st during that time i got my truck back for a day. First the truck has been to the body shop 3 times for little issues, 3 times!!! The service department hasn't even started working on my truck yet. When talking to John Pfeiffer on the phone, the reasoning he said was you didn't have an appointment, and we're busy. The one day that i had my truck back for it was dirty from sitting and still had body shop dust in the inside. There communication is poor at this dealership, I would never recommend anyone to shop here.

If you like over paying for horrible service, then this is the place for you.

Service prices are absolutely predatory. My wife's van broke down and we had bought it from a dealership they bought out, they recommended we tow it there because it wasnt close to home or the area we live in. They wanted over $1100 to replace an ignition coil. (I called 3 other repair shops after and they quoted between $300-$420 for the exact same work) after our warranty covered the cost of a reasonable repair we still had to pay over $500. If we wouldn't have had to pay for a second tow to another shop and another diagnoses because of ... Read More

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Google - May 2, 2026

Service prices are absolutely predatory. My wife's van broke down and we had bought it from a dealership they bought out, they recommended we tow it there because it wasnt close to home or the area we live in. They wanted over $1100 to replace an ignition coil. (I called 3 other repair shops after and they quoted between $300-$420 for the exact same work) after our warranty covered the cost of a reasonable repair we still had to pay over $500. If we wouldn't have had to pay for a second tow to another shop and another diagnoses because of our warranty requires it I would not have paid that. Live and learn and avoid these crooks at all costs.

I had a great experience right up until I signed the papers—after that, the customer service completely disappeared. It’s clear this dealership prioritizes making the sale, not supporting customers afterward. I purchased a brand-new vehicle and immediately ran into two issues, one of which involved the brakes—something you’d expect to be absolutely flawless on a new car. When I called to schedule service, the earliest appointment was over a week out, which was already frustrating for a new purchase. I dropped the vehicle off for my scheduled Friday appointment, expecting at least a same-day evaluation. Instead, ... Read More

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Google - Apr 24, 2026

I had a great experience right up until I signed the papers—after that, the customer service completely disappeared. It’s clear this dealership prioritizes making the sale, not supporting customers afterward. I purchased a brand-new vehicle and immediately ran into two issues, one of which involved the brakes—something you’d expect to be absolutely flawless on a new car. When I called to schedule service, the earliest appointment was over a week out, which was already frustrating for a new purchase. I dropped the vehicle off for my scheduled Friday appointment, expecting at least a same-day evaluation. Instead, I was told they would need to keep it until Monday. When I explained that I needed my vehicle for the weekend, I was told it’s their “policy” to keep cars for 1–2 days. Trying to be flexible, I left the vehicle anyway just so a technician could at least take a look. Hours later, I received a call saying they couldn’t even get to it that day. So now I’m stuck with unresolved issues on a brand-new vehicle—including a brake concern—and wasted time dealing with a service department that clearly doesn’t value customers’ time or needs. This experience has been extremely disappointing, and based on how I’ve been treated after the sale, I will not be returning or recommending this dealership to anyone.

I would suggest getting your vehicle serviced somewhere else. I was hoping to develop an ongoing relationship with this Apple Jeep as it is close to where I live. I own 2 Jeeps and hoping to trade in one of them soon. Truly disappointing, unfortunately.

I bought a certified ram 2022 from these guys about 4 months ago with 26k in miles. After driving it for about 5 thousand miles it started to smell like coolant in my truck. Thought it might’ve been a small leak somewhere. Contacted them around 36k miles. Took two weeks to get in. Found out it was a heater core that needs replacement. Told me it was going to be 4400 bucks. I said I’ll go elsewhere. Called me back and told me it would be 1800 and they would get help from Chrysler to pay for repairs. Took over a week to ... Read More

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Google - Mar 27, 2026

I bought a certified ram 2022 from these guys about 4 months ago with 26k in miles. After driving it for about 5 thousand miles it started to smell like coolant in my truck. Thought it might’ve been a small leak somewhere. Contacted them around 36k miles. Took two weeks to get in. Found out it was a heater core that needs replacement. Told me it was going to be 4400 bucks. I said I’ll go elsewhere. Called me back and told me it would be 1800 and they would get help from Chrysler to pay for repairs. Took over a week to get back. When I got my truck back they couldn’t charge me until they got something sent over to warranty. When I started driving my truck it blows 90 degree heat and doesn’t blow cold air at all. They called me later demanding to get paid and wouldn’t look at it until I paid them in full. Then said they’re placing a mechanics lien on my truck and contacting the sheriff. The reason I didn’t pay them is because I think they’ll charge me more after I bring it in and say it’s not their fault. They ended up not connecting things correctly and damaging my dash according to what my mechanic says. I brought it to my local mechanic for a second opinion cause I don’t trust these guys after what’s happened so far. They say a wire was pinched or sensor was damaged when they took the dash off to install the heater core. I had the mechanic write the report up to give to Chrysler. It would be greatly appreciated if you guys could fix this problem. From what my mechanic says you guys damaged the dash and didn’t connect things correctly. See attached photo of receipt. Also I wouldn’t buy a used truck from these guys. The certified preowned stuff means nothing and from the other reviews I’m reading I’m not the only one with the same issues.

I will just keep it short. The sales manager is a text book “slimy car salesmen” and service advisor is incompetent. We will not be buying another vehicle from them again.

If I could give zero stars I would. I have gotten my brand new 2025 Jeep compass serviced here for issues twice and each time the response is, “we can’t reproduce the problems.” I have shown them videos and pictures of the numerous problems I have on this brand new vehicle. Also, they do not honor appointment times. If they give you an appointment time, your car really doesn’t get touched until 24-48 hours later. In my case, my car wasn’t looked at for 3 business days plus the weekend. Explore your options before you decide to get your ... Read More

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Google - Mar 17, 2026

If I could give zero stars I would. I have gotten my brand new 2025 Jeep compass serviced here for issues twice and each time the response is, “we can’t reproduce the problems.” I have shown them videos and pictures of the numerous problems I have on this brand new vehicle. Also, they do not honor appointment times. If they give you an appointment time, your car really doesn’t get touched until 24-48 hours later. In my case, my car wasn’t looked at for 3 business days plus the weekend. Explore your options before you decide to get your vehicle serviced here.

I'm not the first one and won't be the last to give them bad review. Service Dept. is always overbooked, don't expect your car to be looked at the same day. Every time and this has been many times, drop car of in the morning, then get contacted at the end of the day letting me know they don't have time to look at that day. Why does one even bother making appointments, when they just overbook themselves, and they don't care. I have spoken to many managers there and it goes nowhere. If your ... Read More

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Google - Feb 26, 2026

I'm not the first one and won't be the last to give them bad review. Service Dept. is always overbooked, don't expect your car to be looked at the same day. Every time and this has been many times, drop car of in the morning, then get contacted at the end of the day letting me know they don't have time to look at that day. Why does one even bother making appointments, when they just overbook themselves, and they don't care. I have spoken to many managers there and it goes nowhere. If your shop is full stop taking appointments, it is really that simple. What should only take day to get something fixed can take a week or longer. If you complain to them, they don't care. Remember when buying car you will most likely get it serviced at the same place. No matter how great the car buying experience is it all goes down hill the first time you need service. I urge everyone to who has had the same experience to write a review. I urge anyone looking to buy car go somewhere else, just don't use them. When you get the service surveys give them one star on everything, this info sent to Jeep Chrysler, they need to be aware of the how this service dept is run.

I don't even know where to begin with how absolutely disgusted and betrayed I feel after our experience with this dealership. We purchased a used 2014 Dodge Ram — yes, as-is, we understood that — but what we didn't understand is that we were essentially handing over our hard-earned money for a truck that would be sitting completely inoperable in our driveway just one month later. Within weeks of purchase, the exhaust filter, DEF system, and throttle control lights all came on. The truck went into limp mode and gave us a 150-mile countdown to get it serviced. We took it ... Read More

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Google - Feb 24, 2026

I don't even know where to begin with how absolutely disgusted and betrayed I feel after our experience with this dealership. We purchased a used 2014 Dodge Ram — yes, as-is, we understood that — but what we didn't understand is that we were essentially handing over our hard-earned money for a truck that would be sitting completely inoperable in our driveway just one month later. Within weeks of purchase, the exhaust filter, DEF system, and throttle control lights all came on. The truck went into limp mode and gave us a 150-mile countdown to get it serviced. We took it to a reputable, independent mechanic who spent $350 trying to diagnose it and couldn't even pinpoint the root cause — and they told us, point blank, that a truck at this stage of life should NOT be exhibiting these kinds of systemic failures. They advised us to go back to the dealership, saying most honest dealers would be willing to work something out in a situation like this. So we did. And that's where things went from bad to absolutely infuriating. We were brushed off by the sales manager without so much as a second thought. We then reached out to our salesman, Paul Talbot, forwarded our full diagnostic report, and spent nearly a MONTH going back and forth trying to get someone — anyone — to do the right thing. A month. While our truck sat dead in our driveway. While we continued making loan payments on a vehicle we couldn't drive. After all of that, the best this dealership could offer us was a trade-in value so low we'd be catastrophically upside-down on our loan. When we asked — begged, really — if they could at least get the truck to an operational state, the answer was a cold, flat no. That's it. That's all they had for us. I am not naïve. I know what "as-is" means. But there is a difference between legal obligation and basic human decency. There is a difference between what you're required to do and what is simply the RIGHT thing to do for a customer who trusted you. This dealership knows nothing about that distinction. We now own a truck that is nothing more than a very expensive, immovable lawn ornament — and a loan we are legally bound to keep paying on it. The financial and emotional toll this has taken on our family is real, and this dealership couldn't care less. Do yourself a favor: do not buy from here. Do not trust Paul Talbot. If anyone ever asks me for a dealership recommendation, I will make sure they know exactly what happened to us here. This was the definition of "too good to be true," and we are paying the price for it every single day.

My husband brought truck in because tail lights were not working! Got it in and then a belt broke and other things also wrong once it was in. They had the truck for a week!! Got truck back today and husband went to drive it and the tail lights are still not working!! Called and all the said is bring it in the morning! Not satisfied one bit! Worse service department!!

Do not go here for service unless you want to be ripped off. For comparison purposes they charge around $1000 for a telematics software update that takes about 2-3 hours. I had to ask about the price when I was dropping it off. I didn't need any diagnostics and need the update per Connect Care to fix my remote start issues. I had an appointment for the Burnsville Park Jeep, which when I scheduled quoted $225 with tax. I just called and confirmed with them as well as Googled average cost for the software update and it's around $225 with tax. ... Read More

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Google - Feb 3, 2026

Do not go here for service unless you want to be ripped off. For comparison purposes they charge around $1000 for a telematics software update that takes about 2-3 hours. I had to ask about the price when I was dropping it off. I didn't need any diagnostics and need the update per Connect Care to fix my remote start issues. I had an appointment for the Burnsville Park Jeep, which when I scheduled quoted $225 with tax. I just called and confirmed with them as well as Googled average cost for the software update and it's around $225 with tax. That's a difference of $775!!! Not to mention last year they nickled and dimed my extended warranty for almost $7000 and left me without a vehicle for 2 months. It was miraculously fixed after the service advisor went on vacation and it ended up being just a connector after they tore it apart and replaced a bunch of things that did not need replacing. This place is bad Karma.

I needed a replacement key for our Jeep Grand Cherokee. I called ahead to find out if they had one and what the price would be. I was quoted $219 and $110 for the key and the programming and it would take no more than an hour, so I went ahead and scheduled the appt. After the service was completed, which took 50% longer time than what they told me, which caused me to miss an appt, and after they wasted additional time by trying to upsell me on a variety of other things, I was presented with a bill for $470 plus a 3% ... Read More

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Google - Jan 29, 2026

I needed a replacement key for our Jeep Grand Cherokee. I called ahead to find out if they had one and what the price would be. I was quoted $219 and $110 for the key and the programming and it would take no more than an hour, so I went ahead and scheduled the appt. After the service was completed, which took 50% longer time than what they told me, which caused me to miss an appt, and after they wasted additional time by trying to upsell me on a variety of other things, I was presented with a bill for $470 plus a 3% service charge for using a credit card. You can imagine the frustration I felt to be charged over $155 more than what I was quoted for a simple key replacement, and they told me I had no choice but to pay it. That's almost 50% higher, not to mention terrible customer service. The sales person offered to lower the bill by approx $40, but even still it was way higher than what I was quoted and it barely made a dent. We have been long time customers of Apple Autos having bought many vehicles there and serviced them there too. Unfortunately, they have now lost a loyal customer forever. If I could give them zero stars I would.

I had a very disappointing experience with this dealership. I purchased a 2024 Dodge Ram and was told two things at the time of sale: 1    A small dent on the truck bed door would be fixed, and 2    All vehicle maintenance was up to date. Neither of those statements turned out to be true. Since purchasing the truck, I have tried multiple times to contact Miguel to schedule the repair for the dent on the truck bed door. He has not responded to my text messages or returned my calls. Even more concerning, I was clearly misled about the maintenance history. I ... Read More

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Google - Jan 23, 2026

I had a very disappointing experience with this dealership. I purchased a 2024 Dodge Ram and was told two things at the time of sale: 1    A small dent on the truck bed door would be fixed, and 2    All vehicle maintenance was up to date. Neither of those statements turned out to be true. Since purchasing the truck, I have tried multiple times to contact Miguel to schedule the repair for the dent on the truck bed door. He has not responded to my text messages or returned my calls. Even more concerning, I was clearly misled about the maintenance history. I bought the truck with approximately 83,000 miles and was told all recommended maintenance had already been completed. When I took the truck in for what I thought would be routine service, I was informed that the required 90,000-mile maintenance had not been done at all. As a result, I am now facing approximately $4,000 in maintenance costs that I should not have had to deal with if the information provided at purchase had been accurate. I feel lied to and ignored after the sale. Customer service completely disappeared once the deal was done. I do not recommend buying a vehicle from this dealership. If you choose to do so, make sure you independently verify the vehicle’s maintenance records and do not rely on what you are told verbally. They do not stand behind their word or take care of their customers.

There Service Department is not good. I bought a truck there in 2021 with a "full warrenty" NOT TRUE !! Make you jump thru hoops to see if it is covered. ANd they tell you they will have to sent it in to see if it is covered. In their mission statement it is listed "Do the right thing" Well they dont follow their own work ethics. Look elsewhere!!! Buyer Beware!!

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The service department doesn’t believe you when you bring something to their attention. We have a 2024 Jeep Compass that is automatically engaging its emergency brake (even though that feature in settings is turned OFF and not checked). Have had the Compass in several times for this issue and they can’t seem to find an answer. Even provided video evidence of this occurrence. Extremely frustrated and would not recommend.

Bad service 1week for a diagnostic

I recently had work done on my vehicle. The communication was great, but when I went to pay, they tried charging me a 3% credit card fee. In the state of Minnesota, this needs to be disclosed on the paperwork and disclosed upfront. This was not when confronted about it. The store manager Bob Erickson was extremely rude and gave me zero explanation.

So we bought a truck about three weeks ago. Two days after the coolant light comes on. They stated that they did a full inspection and everything looked good. We'll I went to get my tires rotated today and they said my brakes were almost metal on metal. Should have probably been addressed before selling. Yes I know I bought a used truck. Very disappointed in their " complete inspection " make sure you get a full insepction if you decide to buy used. I do have messages from our salesman also that stated its been through inspection and ... Read More

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Google - Oct 15, 2025

So we bought a truck about three weeks ago. Two days after the coolant light comes on. They stated that they did a full inspection and everything looked good. We'll I went to get my tires rotated today and they said my brakes were almost metal on metal. Should have probably been addressed before selling. Yes I know I bought a used truck. Very disappointed in their " complete inspection " make sure you get a full insepction if you decide to buy used. I do have messages from our salesman also that stated its been through inspection and everything looks great. But my back brakes were metal on metal and the fronts are in the yellow at a 4.. Edit.. to their response I have called three times and left two voicemail with no returns.. Still no returned calls.. Month later and 4 voicemails.. no returns nice business guys!

This is the second time I've bought a vehicle here. My first purchase wasn't all that great either. I thought this time it would be better, I cut a check in full for a vehicle. I was told it was going to get detailed/dressed... I wasn't given a time and sat for over an hour thinking it was getting detailed/dressed or looked at. It was washed and nothing about it was detailed. I'm going to bring it in to a trusted shop and get it scanned to see its history and will update what ... Read More

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Google - Sep 30, 2025

This is the second time I've bought a vehicle here. My first purchase wasn't all that great either. I thought this time it would be better, I cut a check in full for a vehicle. I was told it was going to get detailed/dressed... I wasn't given a time and sat for over an hour thinking it was getting detailed/dressed or looked at. It was washed and nothing about it was detailed. I'm going to bring it in to a trusted shop and get it scanned to see its history and will update what I find but I'm disappointed again by this place after cutting a check for my vehicle that my wait was a lie. My sales person I thought did good. I didn't care what he knew or not since I already knew what I was getting. But when I'm told they do a full inspection of the vehicle then I find bungee cords wrapped and loose under the vehicle near the drive shaft and in the shocks that just tells me nobody looked at anything in this vehicle. There was swelled lug nuts that I don't think belong to the vehicle because the vehicle came with security lug nut key that doesn't fit any of the lug nuts. Zero transparency, I said I wouldn't buy a vehicle here again, I think this time for sure I'm done doing business here all together. Update: I had to go back to this location due to water leaking into the vehicle shortly after I drove away and it rained. Keep in mind I just purchased the vehicle just a few days from this post. I was told that Sales would look into addressing the leak, since I just recently purchased. I was told they would look at it to confirm the problem, or source. We did established that there was in fact a leak. Damp headliner and rear windshield, even a cracked heater core (recently). But sales would look into it. It's been a few weeks with a few days of rain in between and winter coming around the corner. Doesn't look like after your buy they care. Now that its been a few weeks and long outside of their short lot guarantee, its all on me. Recent scan didn't show anything out of the ordinary for vehicle history just about 15 phone numbers stored into the system. So keep this in mind the next time you're looking to get a vehicle and wondering if this place will stand behind their customer or its all just lip service.

Bought a “certified” used vehicle thinking that meant they checked to make sure everything ran correctly. Nope. Issues with sensors from day 1. Didn’t realize they were turned off (conveniently) until after the limited warranty expired which lasted only a couple weeks. Very disappointing

Been going here for years... given them thousands of dollars, and like an idiot each time they screw me and leave me hanging I let them talk me back into staying a loyal customer because they want to "make it right"... Not anymore... All I want to have is a dealership that takes care of their customers... Apple, Chrysler, Dodge in shakopee is not it. Ive been lied to multiple times over the years by their sales people, "reimbursed by management"... Now for the second time screwed me on my extended warranty... I can't blame ... Read More

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Google - Jul 23, 2025

Been going here for years... given them thousands of dollars, and like an idiot each time they screw me and leave me hanging I let them talk me back into staying a loyal customer because they want to "make it right"... Not anymore... All I want to have is a dealership that takes care of their customers... Apple, Chrysler, Dodge in shakopee is not it. Ive been lied to multiple times over the years by their sales people, "reimbursed by management"... Now for the second time screwed me on my extended warranty... I can't blame anybody but myself it's my fault for staying with them... I have to give one star on this rating because it won't let me give anything less. They aren't getting my business anymore.

Called 3 times for a service appointment and got hung up on all 3 times. I guess they are to busy for me.

Best interaction I have had while buying a car. I could not get to the dealership in time so Paul offered to drive the car an hour so I could look and ultimately purchase it. It’s no wonder he has been in the business so long. He understands.

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We purchased a used vehicle over 3 weeks ago and unfortunately it didn't work out for us. We had written a personal check and when we returned it two days later they had already cashed our check and told us it would take 7-10 days to see that money back in our account. We are still waiting for it! I have called several times about it and left messages. There is really no reason for this kind of delay. I would never buy from them again if this is the way they treat their customers.

2nd chance I gave this place to service my RV - first appointment I paid over $200 for a diagnosis because my heat didn't work- was told I needed a heater core and quoted over $3k. Miraculously when I got to the southern states, the heat started working again. Likely needed a flush which was not offered. This time I made an appointment for a tune-up, all systems check, and a brake system checkup. I stayed in the area an extra 5 days to bring my rig in, even calling ahead when I was running 10 minutes late. I'm told they ... Read More

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Google - Jun 1, 2025

2nd chance I gave this place to service my RV - first appointment I paid over $200 for a diagnosis because my heat didn't work- was told I needed a heater core and quoted over $3k. Miraculously when I got to the southern states, the heat started working again. Likely needed a flush which was not offered. This time I made an appointment for a tune-up, all systems check, and a brake system checkup. I stayed in the area an extra 5 days to bring my rig in, even calling ahead when I was running 10 minutes late. I'm told they don't have a bin that will fit the rig and that it would be another 2 days before they could fit me in - the kicker was when they said they didn't have record of me having an appointment! I don't usually submit reviews, but this is another level of stress I'd want to save anyone from.

I went to Apple CDJR to look into buying a new Jeep Limited. The first thing they tell you when you walk in the door is that they don’t negotiate. The sales person and sales manager (?) were friendly, however when it came down to figuring out cost/numbers, we had an email with a certain advertised sales price and they presented a sales price for $5000 more. When we questioned them about that, the finance guy or whoever it was got extremely rude and threw out an ultimatum that they would only honor the price that was emailed to us ... Read More

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Google - May 16, 2025

I went to Apple CDJR to look into buying a new Jeep Limited. The first thing they tell you when you walk in the door is that they don’t negotiate. The sales person and sales manager (?) were friendly, however when it came down to figuring out cost/numbers, we had an email with a certain advertised sales price and they presented a sales price for $5000 more. When we questioned them about that, the finance guy or whoever it was got extremely rude and threw out an ultimatum that they would only honor the price that was emailed to us if we bought the vehicle right then and there (and they said they don’t negotiate…). We left and I found a great vehicle and price at Bloomington Jeep. I’m only giving 2 stars because they did offer a decent trade in price.

Made appointment through their inefficient call service, showed up for my appointment on time and they had no record of the appointment. Service person said they would take care of my car, but would have to leave it and they would contact me that day with the service required. No response in over 24 hours and after leaving two unanswered phone calls, went out to check on my jeep. It had not been looked at and no explanation on lack of service.

Had to return to the dealership 2 additional times after signing paperwork and leaving only to sign more paperwork they had forgotten.

The initial salesperson I spoke with on a 2024 Chrysler Pacifica was on vacation at the time I had sent my wife in to test drive the vehicle. The experience with the salesperson that we dealt with was very sub par. I had an exchange of words with him over the phone while my wife was at the dealership, very arrogant in my opinion. Within 24 hours they did make a small effort to come to terms with me as to what would make a deal on the sale by coming up $500 on our trade in but still wasn't what we ... Read More

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Google - Mar 15, 2025

The initial salesperson I spoke with on a 2024 Chrysler Pacifica was on vacation at the time I had sent my wife in to test drive the vehicle. The experience with the salesperson that we dealt with was very sub par. I had an exchange of words with him over the phone while my wife was at the dealership, very arrogant in my opinion. Within 24 hours they did make a small effort to come to terms with me as to what would make a deal on the sale by coming up $500 on our trade in but still wasn't what we were looking for. After a few days we said we would purchase the vehicle after it was fully detailed and washed, it hadn't been washed for the test drive. Since this was a loaner vehicle for the dealership I said I wanted the scratch on the front bumper fixed since they were selling it as a new vehicle. On the day we agreed to pick it up I was contacted multiple times about what time we would be there when I had said we will be there before they closed. The finance department was would not stop pressuring me about their add on options to the van and the extended warranty which I declined multiple times. Pictures were taken of our trade in vehicle before we even agreed to purchasing the Pacifica. After we made an agreement to purchase they posted pictures of our vehicle which had my wife and kids in the pictures on their website before the vehicle was even in their possession. Upon arrival we were told the van still wasn't ready to go since they were just finishing the ceramic coating which we declined to have done. They did end up giving it to us for no cost but the scratch on the front bumper wasn't fixed after the salesperson said that'll buff right out and it didn't so it would need to be touched up by their paint repair person. Living an hour away I said I'm not going to be the one to bring it back since it was promised to be fixed upon sale. We were contacted once about needing to bring it back to get it fixed which we said that wasn't the deal because our salesperson said he would personally drive to us to take the van to their dealership to get it fixed if needed. Since then no more contact was ever made by Apple Auto. Overall I wish there was much more clear communication during the process and they hadn't made promises they never carried out.

After my daughter purchased a used Jeep, and she went alone to sign the paperwork, the sales rep hoodwinked her into a sealant/protection package which cost her an additional $100.00 per month. Shameful and deceptive practice especially on a used vehicle. I would NOT recommend this dealer ever again!

I have called 3 days in a row and left messages for Nick in service. I still have not heard back from him or anyone there. They are very quick to take your money but very slow to get back you about warranty issues.

Took my 2024 grand Cherokee with 6k miles in today for the 1st oil change. Oil was leaking bad after, smoke smell started, and cabin filled with smoke shortly after with the oil light coming on. Tow truck had to drop back off tonight. Can’t wait to see how service recovery is here Monday for screwing up a basic oil change! So frustrating.